Frequently Asked Questions
Orders & gifting
What's inside each box? Every box has a dedicated product page that lists exactly what's included. We never use fillers or padding — every item in the box is there because it's genuinely good. Check the individual box page for the full contents list.
Can I add a personalised message? Yes — every order includes the option to add a personalised gift message at checkout. Your message will be printed on a gift card and included inside the box. There's no extra charge for a standard message, or upgrade to a personalised card for $5.
Can I customise what's in the box? Our boxes are curated as a set — we've done the hard work of selecting products that work well together so you don't have to. Custom box requests aren't available right now, but we're working on it. Sign up to our email list to be notified when custom boxes launch.
Do the boxes come gift wrapped? Every box arrives in our signature branded kraft gift box — ready to give straight from the courier. No wrapping, no assembly, no stress. Just hand it over.
Can I send a box directly to the recipient? Absolutely — just enter the recipient's address as the shipping address at checkout, and add your personalised message. We don't include any pricing or invoices inside the box.
Shipping & delivery
How much does shipping cost? Standard shipping is free on all orders Australia-wide. Express shipping is available at checkout for an additional fee, calculated based on your location.
How long will delivery take? Standard shipping typically takes 3–7 business days depending on your location. Express shipping is usually 1–3 business days. Orders are dispatched within 1–2 business days of being placed.
Do you ship to New Zealand? Yes — we ship to New Zealand for a flat rate of $14.95. Delivery typically takes 5–10 business days.
Do you offer same-day or next-day delivery? Not currently, but express shipping is available for urgent orders. If you need a box by a specific date, we recommend ordering at least 3 business days in advance to be safe.
Can I track my order? Yes — once your order is dispatched you'll receive a tracking link via email. You can use this to follow your order all the way to the door.
What if I need the box by a specific date? We recommend ordering with plenty of lead time, especially around peak periods like Father's Day, Christmas, and Valentine's Day. Check our website banner for cut-off dates during busy periods.
Returns & issues
What if something arrives damaged? We pack every box carefully but occasionally things happen in transit. If your order arrives damaged, take a photo and email us at hello@themensgiftbox.com.au within 48 hours of delivery and we'll sort it out straight away — replacement or refund, your choice.
Can I return or exchange a box? Due to the nature of gift boxes containing food and perishable items, we're unable to accept change-of-mind returns. However if there's a problem with your order we'll always make it right. Get in touch at hello@themensgiftbox.com.au.
My order hasn't arrived — what do I do? First check your tracking link (sent via email when your order was dispatched). If your order is showing as delivered but hasn't arrived, or if tracking hasn't updated in more than 5 business days, email us at hello@themensgiftbox.com.au and we'll investigate immediately.
Corporate & bulk orders
Do you offer corporate gifting? Yes — corporate gifting is one of our specialties. Whether you need 10 boxes or 200, we can help. We offer volume pricing, custom branding options, and dedicated account management for corporate orders. Email us at hello@themensgiftbox.com.au with your requirements and we'll put together a quote.
Can you add our company logo to the boxes? Yes — for corporate orders of 50 units or more we can arrange custom branded packaging. Get in touch to discuss options and lead times.
About The Men's Gift Box
Where are you based? We're based in Brisbane, Queensland, Australia. All orders are dispatched from our Brisbane fulfilment partner.
Are your products Australian made? We source Australian products wherever possible and prioritise local producers and small businesses. Each product page notes where items are sourced from.
How do I get in touch? Email us at hello@themensgiftbox.com.au — we aim to respond to all enquiries within one business day.