Shipping & Returns
Shipping policy
Where do we ship?
We ship Australia-wide!
Shipping rates
| Destination | Service | Cost | Estimated delivery |
|---|---|---|---|
| Australia | Standard shipping | Calculated at checkout | 3–7 business days |
| Australia | Express shipping | Calculated at checkout | 1–3 business days |
Order processing
Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next business day.
You'll receive a shipping confirmation email with a tracking number once your order has been dispatched.
Delivery estimates
Delivery timeframes are estimates only and cannot be guaranteed. Delays may occur during peak periods including Father's Day, Christmas, and Valentine's Day. We recommend ordering well in advance for time-sensitive gifts.
For guaranteed delivery by a specific date during peak periods, please check our website announcement bar for current cut-off dates.
Tracking your order
All orders include tracking. Your tracking number will be emailed to you once your order is dispatched. You can use this to monitor your delivery in real time.
If your tracking hasn't updated in more than 5 business days, please contact us at hello@themensgiftbox.com.au and we'll investigate on your behalf.
Shipping to a recipient directly
You can ship directly to the gift recipient — simply enter their address as the shipping address at checkout. We never include pricing, invoices, or receipts inside the box. Your order confirmation and receipt will be sent to your email address only.
Returns & refunds policy
Our policy
Due to the nature of our products — which include food, beverage, and perishable items — we are unable to accept change-of-mind returns or exchanges once an order has been placed.
We encourage you to review your order carefully before completing your purchase.
Damaged or faulty items
If your order arrives damaged, defective, or with missing items, we will make it right. Please contact us at hello@themensgiftbox.com.au within 48 hours of delivery with:
- Your order number
- A description of the issue
- Photos of the damaged or faulty items
We will offer a replacement, store credit, or full refund at our discretion depending on the circumstances. We aim to resolve all issues within 2 business days of being contacted.
Incorrect address
Please ensure your shipping address is correct at the time of placing your order. We are unable to redirect orders once they have been dispatched.
If an order is returned to us due to an incorrect address provided by the customer, we will contact you to arrange redelivery. Redelivery charges may apply.
Lost orders
If your order is confirmed as lost by the carrier, we will send a replacement order or issue a full refund — your choice. Please allow up to 10 business days from your estimated delivery date before contacting us regarding a lost order, as delays can occur in transit.
Australian Consumer Law
Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For more information about your rights visit consumer.gov.au.
Contact us
For any shipping or returns enquiries please contact us at:
Email: hello@themensgiftbox.com.au Response time: Within 1 business day
We're a small Australian business and we genuinely care about every order. If something isn't right, please reach out and we'll do everything we can to fix it.